LiveCareer, also known as Bold LLC, entered the market in 2004 and has become quite popular since then. They provide services for writing various documents such as resumes, cover letters, and others. According to the service representatives, during its existence, they have created more than 10 million resumes and 2 million cover letters.
The company’s services are used by people from 180 countries around the world, and the site is available in 9 languages. LiveCareer has also been noticed by such media resources as Forbes, Business Insider, and The New York Times. The service also became the winner in the 2019 and 2020 Customer Choice category from SiteJabber.
LiveCareer allows its customers to use a wide range of tools. Using the site, users can:
- Create a resume
- Create a CV
- Create a cover letter
- Search jobs
However, creating a resume from a template is not free, as many people think. You can save and print the document only by subscribing:
- 14-day full access will cost $ 2.95, but after two weeks it will automatically renew and you will be charged a monthly subscription fee of $ 23.95.
- You can also subscribe to an annual full access subscription for $ 71.40. In this case, the month will cost you $ 5.95.
The site provides everyone with various articles on how to find a job, write a resume, and other career advice. In addition to creating documents yourself, there are also writers’ services. At LiveCareer you can order resumes and cover letters by professional writers.
It will cost you $ 60 to write a cover letter and will take 2-3 business days. In the case of a resume, there are different plan options. You can order an entry-level resume for recent graduates, which will cost $ 99. If you have more work experience and your resume takes up to 2 pages, then you need to order the ‘Professional’ type of resume. This service will cost $ 199. If you have a lot of work experience, you are a Ph.D., doctor, or lawyer, an ‘Executive’ CV will suit you. Its cost is $ 299.
Also, when ordering a resume, the package of services includes a consultation time and a discount on a cover letter. When you pay for the package summary, the cost of the cover letter will drop to $ 40. Besides, professionals can also review your resume for $ 19,95.
Jobs on LiveCareer
The company has offices in four countries around the world: headquarters in Puerto Rico, and offices in the USA, India and Poland. Visit bold.com for a list of job openings at one of these offices. These may include software engineer, technical architect, content writer, and others. In addition to office work, remote work for freelancers is also possible.
On Glassdoor, LiveCareer is rated 4 out of 5 based on 73 reviews. Basically, all employees are satisfied with the experience in this place.
How can I create an account?
To create a new account you can click the ‘Sign In’ in the upper right corner of the home page. In the drop-down box below you will notice the ‘Sign Up’, where you need to click to start registration on the site.
I want to cancel my subscription. What should I do?
To cancel your subscription, get a refund, or take any steps to manage your subscription, you need to contact a manager. It can be either a regional one or just a company representative.
If I have a question, how can I get help?
The website has an FAQ block, which contains answers to various questions. However, it may happen that there will not be an answer to your request. In this case, you need to contact Customer Service. This can be done by emailing [email protected] or by calling 800-652-8430.
The website livecareer.com is quite intuitive and understandable for users. There are different sections with information, such as Resumes, Cover Letters, Jobs, Questions, Resources, and information about the company. You can easily find answers to your questions or contact representatives.
In addition to the services that LiveCareer provides, you can also find a large number of free resources. These are mostly employment blog posts and articles.
However, it is quite difficult to find subscription pricing on the site. This information is visible only at the end of the formation of the resume when you are trying to save it. Therefore, this feature is very unpleasant for users, which they write about in the reviews.
Livecareer BBB Rating
The BBB Bureau accredited the company in 2021 and gave it an A + grade. This score is the highest possible. This means that LiveCareer has a business’s total score of 97 to 100 and is quite successful. The BBB website also has an average rating score for customer reviews. In this case, it is 3.64 points out of 5, but customer reviews do not count when calculating BBB ratings.
Some service users write about two problems. One of them is that they turned to the site since it was positioned everywhere as free. After creating a resume, you need to pay to download or print it. This generates discontent. Clients also write that they paid for a resume, but never received it.
Sitejabber has 7,331 reviews for the company’s services. The overall rating is 4.4 stars, which places LiveCareer in 3rd place among Career Advice sites. Most of the reviews here have 5 and 4 stars, but there are also many negative statements. 887 people gave the service 1 star. This is because on the Internet the service is presented as absolutely free, although this is not the case. Users remain unhappy with the fact that they are forced to pay for a resume, as well as the fact that payment for a resume starts a 14-day subscription. However, company representatives are quick to respond to comments with explanations.
The service is rated 4.6 stars on TrustPilot based on 1,294 reviews. Here, ‘great’ and ‘excellent’ reviews make up 92% of all reviews. Users are delighted with the customer service and the way the specialists solve their problems. Most people are happy with LiveCareer, problems with unexpected withdrawals from the card cause dissatisfaction only.
Quality of Livecareer Customer Service
Clients say the customer service of this company is excellent. For any problem with payment or subscription management, users can contact specialists. Judging by the reviews on different sites, professionals can solve almost any issue that may arise. Managers are discreet and patient and are happy to make contact with the client. In addition, many write that company representatives often give various useful advice about service and employment in general.
After analyzing all the information, we can say that the site provides fairly high-quality services. Not only do tabloids speak about this, but also customers’ reviews. LiveCareer is one of the leaders among the services providing such services and has quite high ratings. The strengths are the quality of documents and customer support, but there are also weaknesses. Some disguise in the cost of services gives many users an unpleasant experience, as a result of which they do not return to the service. LiveCareer should work with its payment policy to get the best results.