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Enhancv is a 2014 startup created by three friends in Bulgaria. Now it is a company with 10 employees based in Sofia and providing resume creation services and others related to building a career. Their website is well-known in the resume builder market and is in demand. It is presented in English, French, and Swedish, which significantly expands the geography of the client base. There are also presented stories of already employed people, who used Enhancv. Among them are Tesla, Google, and Spotify employees and interns.
The site is quite intuitive to use and easy to sign up for. Besides, tips and guides are constantly popping up to help the customer.
However, if you need to contact the team directly, it will be quite difficult, since there is no contact information in the help section.
The brand offers a wide range of services to its customers. The main one is the ability to create a resume from different templates. There are both different designs and opportunities for creativity, as well as ready-made options for different specialists. Also, everyone can create a cover letter based on examples for different professions, of which there are more than 80. In addition, the team offers counseling services.
Among them are the following:
- Resume writing and review
- Optimization of Linkedin profileJob Search
- Interview Preparation
It is also possible to book an Enhancv Executive package of most of the facilities that are presented on the site with guiding the client to employment. This offer includes all the above services. The site also has tools for assessing the quality of an existing resume, as well as various quizzes that help evaluate chances and determine a career strategy.
Resume Writing Policy
When ordering resume writing services directly by the Enhancv team, you have the opportunity to get a ready resume in three business days. After placing an order, an expert will contact you to clarify the details and agree on the type of resume. Before that, additional company documents must be submitted. The brand also assures that in case of dissatisfaction with the finished product, they will edit it at no additional cost until the client likes it.
When the resume is ready, it will be added to the dashboard in your personal account and you can download it from there.
The company works on full prepayment, and services for writing a resume by experts cost $ 89. You can also purchase the full Enhancv Executive package for $ 389. Besides, on the website, you can get a Pro subscription for building a resume by yourself. In this case, customers will have to pay from $ 10.99 to $ 19.99 per month, depending on the duration of the subscription.
The company directly offers discount coupons for inviting friends, and also you can find many of them from third-party sites on the Internet.
Enhancv Refund Policy
When can I get a refund?
Three and six-month fees are subject to a partial refund. You will be required to pay $ 19.99 for the months when you used the service, and the rest of the money will be returned to you.
What are non-refundable cases?
They don’t refund you the money for a one-month Pro plan. Also, all coupons for inviting friends and other promotional codes cannot be refunded or exchanged.
Can I cancel my subscription?
If you want to cancel your subscription, you can do it at any time, but only until the next billing date.
Users did not report any incidents of cheating while using the services. However, consumers have reported problems with payment. In many cases, when choosing a subscription with a free trial version at the beginning, the service will withdraw the client’s money immediately. Also, after the end of the paid period, the site automatically renews the subscription without notifying the user.
Quality of Support Service
After analyzing a large number of reviews, we can say that customer support service is the company’s biggest disadvantage. Many users complain about automated support messages and the lack of real communication. Most of the customers who got a response from an Enhancv employee, note poor service and dissatisfaction with the given help. Mainly, people report the biggest difficulties when contacting the service in case of payment problems.
Based on user reviews on Trustpilot, Reddit, and Trustmamma, this website is great for creating a primitive resume. There are a lot of positive reviews from people who used templates and did not change anything themselves. A small number of templates and fonts are fine for most clients. For those who take it more seriously, this service does not work. Many of them complain about the inconvenience of using when creating their own documents and the small number of colors and designs.
Many customers also report problems with payment and incompetent support services.
Taking into account all the factors and customer feedback, we can say that this service is most likely to bring satisfaction to customers who prefer ready-made options. In this case, an intuitive website design will help you create a resume in half an hour. But when a client needs more freedom in creating a document, this service is most likely not suitable due to the small variation of options and the inconvenience of creating your own design.